Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Privacy policy
Gurmenshop values the trust and privacy of our customers. As such, we are committed to protecting the confidentiality of the information our customers provide us. This privacy policy outlines how we safeguard this information.
The information our customers provide us is used for processes such as processing product orders, delivering products, creating tax and invoice information, and providing customer service. It is also used to gather information about preferred products and measure customer satisfaction.
The information our customers provide us is not shared with third parties and is only used by our business. The information is securely stored and access is limited to authorized personnel only.
Customers can update or delete the information they provide us at any time. They can also choose to opt in or out of email promotions and other marketing communications from Gurmenshop.
Gurmenshop is constantly working to protect the trust and privacy of our customers and updates this privacy policy from time to time. We recommend that our customers visit and review this policy regularly for updates. If you have any questions about the information our customers provide us, please contact us.
Frequently Asked Questions
How do you determine the prices of the products in your store?
When determining our product prices, we consider the customization of each product according to our customers' requests and the high quality standards throughout the shipping process. We place great importance on personalized experience and product quality. Therefore, our prices may differ from those of bulk production and distribution. We are committed to providing the highest quality products and services to our customers. Thank you for your understanding and support.
Where are the products shipped from?
Our products are sent from Turkey.
Are the products shipped from Amazon warehouses?
No, the products are not kept in warehouses. The products are shipped from Turkey as soon as they are produced for you.
Can I purchase wholesale products?
Yes, you can buy wholesale products. Contact me via message about price and quantity.
With which cargo companies are the products sent and how many days will they take to arrive?
Products are sent to you by UPS and Fedex. Delivery time varies between 3 and 7 days.
Why was my order delayed or destroyed by customs despite having all necessary documents?
Our products are carefully prepared and shipped with all necessary documents, including FDA certificates. However, each country has different customs regulations, and sometimes our products may be held up, delayed, or destroyed by customs.
We comply with all customs rules and do everything possible to ensure smooth delivery, but issues beyond our control may occur. Customs problems may cause delays or destruction of your products. Though rare, these situations can happen.
We work to prevent negative outcomes and keep you informed. Please consider potential customs risks when placing orders.
Thank you for your understanding and support.